We hope you find our unique and beautiful earrings to your liking. Below are some frequently asked questions that may be helpful for you:
Q: What materials are your earrings made of?
Our earrings are made of a variety of high-quality materials, including brass, stainless steel and semi-precious stones. Each product listing on our website includes detailed information about the materials used.
Q: Which countries do you ship?
We ship to Belgium, France, Netherlands, Germany and Luxembourg.
Q: How much do I have to pay for shipping?
We offer free shipping for all orders in Belgium, above 50€ in Netherlands, Germany, France and Luxembourg.
Q: What is your return policy?
We want our customers to be completely satisfied with their purchases. However, due to hygiene reasons, we cannot accept returns or exchanges of any earrings.
If you receive a damaged or defective product, please contact us within 48 hours of receiving the product, and we will work with you to resolve the issue. We may request photographic evidence to assess the damage or defect. If your claim is approved, we will provide a replacement product or a refund.
Q: How long does shipping take?
Shipping times vary depending on your location and the shipping method you choose. We aim to fulfil all orders within 24 hours and it may take up to 5 working days to receive your order depending on the destination country.
Q: Do you offer wholesale pricing?
Yes we offer wholesale pricing. Please contact us at email@example.com
Q: How can I take care of my earrings?
We recommend storing your earrings in a dry place and avoiding contact with water, perfume, and other chemicals. You can also gently clean your earrings with a soft cloth.
If you have any other questions or concerns, please don't hesitate to reach out to us through our Contact Us page. We're always happy to help.